Shipping and Refunds
Shipping just has a few simple rates around non-rural New Zealand.
South Island $4.50
North Island: $6.50.
Orders over $75 have free shipping, and selected products (the multipacks) also have free or discounted shipping.
Unfortunately, due to large rural delivery costs, we need to charge a flat rural delivery fee of $11 for orders under $75. Waiheke and Great Barrier Islands also incur an additional surcharge.
We take pride in our products, and if you're unhappy with any aspect of it, we'd love to hear from you. For us to be able to issue replacement product, we'll need:
- A description of what's wrong, and what you expected
- The best before date on the packet (so we can figure out what went wrong on our end)
- Ideally, a photo of the product
- A picture of your receipt (so that we can figure out what other product might be affected)