Get a term's worth of school snacks for only $20 delivered!

Shipping and Refunds

Shipping Timeframes (Updated 11th May)

Shipping timeframes are usually 2-3 working days to the North Island, and next working day within the South Island.  Due to the Covid-19 situation and couriers volumes increasing, couriers have advised that there may be delays of up to 5 working days.  As of the 11th of May, 89% of parcels are being delivered within 4 working days.  The details of a few main centres:

Auckland: 78% of parcels are arriving within 4 working days

Wellington: 80% of parcels are arriving within 4 working days

Christchurch: 98% of parcels are arriving within 4 working days

Dunedin: 100% of parcels are arriving within 4 working days

Shipping Prices

Shipping just has a few simple rates around non-rural New Zealand.

Christchurch: $3.50

South Island $5

North Island: $6

Orders over $75 have free shipping, and selected products (the multipacks and bumper boxes) also have free

Unfortunately, due to large rural delivery costs, we need to charge a flat rural delivery fee of $8 for orders under $75.  Waiheke and Great Barrier Islands also incur an additional surcharge.

 

Refunds

We take pride in our products, and if you're unhappy with any aspect of it, we'd love to hear from you.  For us to be able to issue replacement product, we'll need:

  • A description of what's wrong, and what you expected
  • The best before date on the packet (so we can figure out what went wrong on our end)
  • Ideally, a photo of the product
  • A picture of your receipt (so that we can figure out what other product might be affected)