Shipping and Refunds
Shipping timeframes are usually 2-3 working days to the North Island, and next working day within the South Island. 89% of parcels are being delivered within 4 working days.
The details of a few main centres according to our last report:
Auckland: 78% of parcels are arriving within 4 working days
Wellington: 80% of parcels are arriving within 4 working days
Christchurch: 98% of parcels are arriving within 4 working days
Dunedin: 100% of parcels are arriving within 4 working days
Note: We are unable to send to PO Boxes.
Shipping just has a few simple rates around non-rural New Zealand.
South Island $5
North Island: $6
Orders over $75 have free shipping, and selected products (the multipacks and bumper boxes) also have free
Unfortunately, due to large rural delivery costs, we need to charge a flat rural delivery fee of $8 for orders under $75. Waiheke and Great Barrier Islands also incur an additional surcharge.
We take pride in our products, and if you're unhappy with any aspect of it, we'd love to hear from you. For us to be able to issue replacement product, we'll need:
- A description of what's wrong, and what you expected
- The best before date on the packet (so we can figure out what went wrong on our end)
- Ideally, a photo of the product
- A picture of your receipt (so that we can figure out what other product might be affected)